MyMixingRoom® - Your online portal
With MyMixingRoom®, we offer you a simplified interaction: faster, clearer, more intuitive, and more informative. Our customer service portal integrates various digital services for you, including a 24/7 ticket system, and features its own spare parts and license shop.
Fewer phone calls, easier overview, and shorter waiting times - inquiries are forwarded directly to the right person to provide you with even faster response times.
Order spare parts, licenses, and services; access your documentation and inspection reports; and get a quick and straightforward overview of your machines - all online, conveniently bundled in your MyMixingRoom®.
Your benefits:
Easy to use with 24/7 availability
Powerful search function for your product documentation
Access to inspection reports
Identify, select, and request spare parts
Access to the ticket system and service book
Ticket system and access to 24/7 support
With MyMixingRoom®, we offer you a simplified way to interact: faster, clearer, more intuitive, and more informative. Our customer service portal integrates various digital services for you, including a 24/7 ticket system, and features a dedicated spare parts and license shop.
Fewer phone calls, easier overview, and shorter waiting times - inquiries are routed directly to the right person to provide you with even faster response times.
Order spare parts, licenses, and services; access your documentation and inspection reports; and get a quick and straightforward overview of your machines - all online, conveniently bundled in your mixing room.
Our features:
Provision of documentation
Spare part cataloug
Ticket system
Service book
Webshop connection
Your Questions - Our Answer
FAQs | MyMixingRoom®
How many users can be included and which are the costs per user?
You can add an unlimited number of users for your company to your MyMixingRoom®, there are no user-based fees, so you can add all staff members with touchpoints to your mixing room to the portal risk-free and free of charge.
How can users be organised to ensure optimal processes and safety?
You can use our sophisticated user management system to organise your staff members, assign them to different features like our ticket system, documentation, shopping rights, read/write rights or even administrative credentials. With this, you can be sure that every person has all the necessary tools for his work and can only see and work with relevant data to ensure safety throughout the whole company and all processes.
Can spare parts be ordered via MyMixingRoom®?
Alongside your MyMixingRoom® customer portal you can use our marketplace, where you can find and order a large variety of spare parts for your machines – easy to identify by all users with access right to the marketplace. Clear shopping cart overviews and useful features like shopping cart forwarding makes spare part handling more efficient and on-time than before.
Secure a knowledge advantage!
Newsletter registration
With the global corporate newsletter, you will receive exciting news once a month or quarter. Sign-up now and stay up to date with information about next event participations, organizational news and HF latest innovations.